Welcome to #WeekendWisdom number 68. This week we’re going to talk about a data breach of bank details.

Where is this coming from?

As I said last week, the Data Protection Commission had issued a report for 2020. I’ve had a chance to read through it now in a bit more detail. I really love looking at the case studies that they include there because these are real life events that have occurred.

One of them struck me as something that could occur anywhere.

What? A data breach of bank details??? That’s serious!

It was Case Study 15: Bank details sent by WhatsApp. What had occurred was that a customer of a financial institution had gotten in contact with them wanting to get a copy of their BIC and IBAN details. The member of staff that was dealing with the enquiry knew this person. So, because of that, they took a picture of the details on their personal phone and sent them by WhatsApp to the customer.

WhatsApp is encrypted, so it must be safe. Right?

But it turns out the details that they took the photo of were for somebody else. So, when the customer reported this incident to the bank, they realised this was a data breach. That customer had seen somebody else’s personal details.

How does a business prevent this type of issue?

This is simply a staff training issue. Staff need to be aware that they should always follow proper protocols when dealing with people’s personal details. To make sure that they provide the correct details to the correct person.

As I say it could happen to anybody. So use that example with your staff today.

So that’s it for this week. Lets be careful out there and we’ll talk to you again next week.


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